Online Privacy Policy

Riverside Senior Life supports and recognizes our patients' right to expect that their medical records and other information about their care will be kept confidential. For questions regarding privacy practices, HIPAA concerns, or online privacy, please use our Contact Us page.

Riverside Senior Life is committed to protecting the privacy of visitors to our website. Information gathered on our website is used to monitor our effectiveness in providing relevant and credible health information, in answering questions, and in improving our website.

What information do we collect?

We do not automatically collect the email address of visitors to our website. The only way we obtain your name or email address is when you choose to provide that information to us. Examples of how you might provide us with such personal information include:

• Completing a survey, assessment, or feedback form
• Emailing us with a comment or question
• Subscribing to a newsletter or other notification service
• Establishing a personalized homepage via our website

We use Google Analytics to collect data that allows us to better understand how visitors interact with our website. Google Analytics will automatically gather and store certain information about your visit. This information does not identify you personally and is used in a general way to help us improve our website. We automatically collect and records the following information:

• Aggregate information on what pages are accessed
• Address of the website that linked to us (referral URL)
• Date and time you access our site
• Name and release number of web browser software used
• Operating system used
• Visitor's IP address

We do not knowingly collect personal information from children. In specific forms where we may ask for information about children we take steps to protect the privacy of those children by making reasonable efforts to ensure that a parent has entered or authorized the collection of the child's personal information.

How do we use the information we collect?

Riverside Senior Life does not sell, trade or rent personal information about its website visitors. The information we collect about site visitors is aggregated and used solely to determine general information about how the site is being used.

Email addresses provided by visitors are used to respond to comments submitted through our feedback and surveys forms, when indicated. Email addresses provided when subscribing to email newsletters or notifications are used to distribute this information to the subscribers. Information provided by visitors who choose to establish a personal account is used to furnish personalized pages with the data requested by the visitor, and to send information requested by the visitor.

If a website visitor asks us to send material that cannot be transmitted electronically, we will need to know the visitor's name, email address and mailing address. We will use that information only to fulfill the visitor's request. Website visitors who complete a website survey and indicate a willingness to participate in future surveys are asked to provide their name, email address and telephone number. That information may be shared with carefully screened third parties with whom Riverside Senior Life has business relationships.

How can I get my name removed from Riverside's files?

If you do not want to receive email from Riverside Senior Life, please let us know by sending an email notification to web@riversidehealthcare.org. When you write, provide the following information:

• Your full name
• The email address(es) you want removed
• A sentence asking that your email address be removed from our files
• "Unsubscribe" in the subject line

Cookies

Our site may place cookies in your browser. A cookie is an element of data that the web site can save to your computer through your browser. Cookies allow your browser to retain information about how you use a website so that the site can be customized for you on future visits. Cookies may remain on your computer for any length of time.

Your Consent

By using our website, you consent to the collection and use of the information discussed above by Riverside Senior Life, and to the saving of cookies on your computer. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.